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  • Polish złoty (zł) - PLN
  • Czech koruna (Kč) - CZK
  • Danish krone (kr.) - DKK
  • Swedish krona (kr) - SEK
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  • Hungarian forint (Ft) - HUF
  • Romanian leu (lei) - RON
  • Bulgarian lev (лв.) - BGN
Euro (€) - EUR
  • Euro (€) - EUR
  • Polish złoty (zł) - PLN
  • Czech koruna (Kč) - CZK
  • Danish krone (kr.) - DKK
  • Swedish krona (kr) - SEK
  • Norwegian krone (kr) - NOK
  • Hungarian forint (Ft) - HUF
  • Romanian leu (lei) - RON
  • Bulgarian lev (лв.) - BGN

Return and Refund Policy

Status: May 2026

Cancellation policy

Return and refund policy

You have the right to withdraw from this contract within 31 days without giving any reason.

The withdrawal period is 31 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. In the case of several goods from a single order, the period begins upon receipt of the last goods.

To exercise your right of withdrawal, please send us a clear statement of your decision to withdraw from this contract by e-mail to info@unitpeptides.com.

You can use the attached sample withdrawal form (see below), but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return the goods immediately and in any case within 31 days at the latest from the day on which you inform us of the revocation of this contract to the return address stated below. The deadline is met if you send the goods before the period of 31 days has expired.

Return address

ISAD E-COMMERCE SP. Z O.O.
Jedności Robotniczej 15
69-100 Słubice
Poland

We bear the cost of returning the goods (free return).

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Exclusion of the right of withdrawal

The right of withdrawal expires for the following deliveries:

  • Sealed research peptides whose chemical stability, purity and analytical specification can no longer be guaranteed once the seal has been opened. When the seal is removed (e.g. crimp cap, protective film), the product loses its properties confirmed by the certificate of analysis (CoA) and is no longer marketable for the intended research use. A return is therefore excluded.
  • Goods that spoil quickly or whose chemical resistance and expiry date are exceeded shortly after opening.
  • Customized products.

Note: The statutory warranty remains unaffected by this exclusion. Defective, faulty or non-contractual products can be complained about regardless of the sealing status. Otherwise, we examine complaints on a case-by-case basis and offer goodwill in case of doubt (e.g. credit note, partial refund or replacement delivery).

Return procedure
  1. E-mail to info@unitpeptides.com with order number and declaration of revocation (or fill out sample revocation form)
  2. You will receive a confirmation and a free return label from us
  3. Pack the undamaged, sealed goods securely
  4. Send the package to the return address above
  5. Refunds will be made within 14 days of receipt of the goods or proof of shipment
Exchange

It is possible to exchange one product for another within the withdrawal period, provided that the seal of the originally delivered product is intact. To do so, please contact us by e-mail at info@unitpeptides.com.

Reimbursement

Authorized refunds will be returned within 31 days via the original means of payment used. For bank transfer: please let us know your IBAN if you want a different destination bank.

If you have not received a refund after 31 days, please notify us at info@unitpeptides.com.

Sample withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it by e-mail).

To: info@unitpeptides.com

I/we hereby revoke the contract concluded by me/us for the purchase of the following goods:

  • Bestellnummer: _________________________
  • Ordered on: _________________________
  • Received on: _________________________
  • Name of the consumer(s): _________________________
  • Address of the consumer(s): _________________________
  • Date: _________________________
 
Withdrawal Form

If you would like to withdraw from your order, please complete the form below.
After submitting the form, you will automatically receive a confirmation by email.

Contact us

If you have any questions about the right of withdrawal or returns, please contact us at:

E-mail: info@unitpeptides.com
Phone: +48785886388


ISAD E-COMMERCE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. Juliusza Słowackiego 55/1, 60-521 Poznań, Poland
NIP: 7812104791
VAT No.: PL7812104791
KRS: 0001221796
REGON: 543896303
E-Mail: info@unitpeptides.com